10 messages your business can answer on its own
Almost everything people write to you is repeated. These are the ten replies that take up the most time in a service business, ready to copy and adapt. You can start today, for free, with WhatsApp Business quick replies.
The first message from someone new
As soon as they write to you for the first time.
Hi name, thanks for writing to business. To help you quickly: what do you need and when would you like it?
Out of hours
When they write while you’re closed.
We’re closed right now. We’ll reply tomorrow from time. If it’s urgent, call us on phone.
Opening hours and where we are
The question people ask most.
We’re open days from time to time. We’re at address. Here’s the map: link.
Confirming an appointment
Right after booking it.
Perfect, name. See you on day at time at address. If anything comes up, let us know here.
Reminder the day before
The afternoon before the appointment.
Hi name, just a reminder that you have an appointment with us tomorrow at time. Can you confirm you’re coming?
Changing or cancelling an appointment
When someone can’t make it.
No problem. We have a slot on day at time or on day at time. Which suits you better?
“How’s mine going?”
While you’re working on their job.
Hi name, right now we’re at step. We expect to have it when. We’ll let you know as soon as it’s ready.
Quote with no reply
Three days after sending it.
Hi name, did you get a chance to look at the quote we sent you? If you have any questions, we’ll answer them.
It’s ready
When the job is done.
All done, name! You can come and collect it from time to time. See you at address.
Asking for a review
A day after delivery.
Thanks for trusting business, name. If you were happy, it would help us a lot if you left a review here: link.
How to start today, for free
- In WhatsApp Business, go to Business tools.
- In “Quick replies”, save each message with a shortcut (for example, /hours).
- Turn on the “Greeting message” with the first one and the “Away message” with the out-of-hours one.
When they’re not enough, because you need to check the calendar, know which step a job is at or reply at eleven at night, that’s what we automate with you.